Customer Success Manager

Remote
Full Time
Customer Success
Mid Level

Customer Success Manager

Location: US Remote (preference for major metro areas in EST/CST such as New York, NY)
Type: Full-time
Stage: Seed-stage AI Startup
Industry: B2B SaaS / Artificial Intelligence

What You'll Do

  • Own a portfolio of early customers—ensuring they achieve meaningful outcomes with our AI platform
  • Lead onboarding, training, and activation for new accounts, driving rapid time-to-value
  • Build deep relationships with users and stakeholders, becoming a trusted advisor
  • Proactively identify risks, troubleshoot challenges, and drive retention and renewal
  • Partner with Sales on expansion opportunities; drive upsell and cross-sell initiatives
  • Collaborate with Product and Engineering to deliver customer feedback and influence roadmap decisions
  • Develop scalable CS processes, playbooks, and workflows from scratch
  • Help define key metrics like NRR, product adoption, and customer health
  • Travel to client sites quarterly to provide white-glove customer engagement
     

What We're Looking For

  • 3+ years in Customer Success, Account Management, or a similar role in B2B SaaS (bonus if in AI, dev tools, or data platforms)
  • Minimum of a Bachelor’s degree in Business, Communication, Marketing, or a technical field such as Product Management, Engineering, Software Development, etc.
  • Proven ability to manage the full post-sales lifecycle across onboarding, success, and expansion
  • Passion for emerging technology—especially AI—and ability to translate complex solutions into customer value
  • Excellent communication skills and comfort engaging with technical and executive stakeholders alike
  • Self-starter with a bias for action; thrives in ambiguity and can build systems from the ground up
  • Experience working in seed to Series A-stage environments; adaptable, resourceful, and resilient
  • Familiarity with CRM and CS tools like HubSpot, Salesforce, Notion, or ChurnZero (or eagerness to figure it out fast)
     

Nice to Haves

  • MBA or Masters Degree in a relevant field
  • Exposure to AI products, data APIs, or developer-facing platforms
  • Background working directly with product or in a technical CS role


 

About Us

We’re building the future of AI-driven strategic innovation, and we’re looking for people who are excited to join us at the ground floor. As a seed-stage B2B startup, we’re on a mission to help teams accelerate discovery, validate concepts faster and scale impact across the organization, and we believe customer obsession is our unfair advantage. As an early member of our team, you’ll shape how we engage, retain, and grow our product & customers.

Our Culture

We’re builders, learners, and problem-solvers who take pride in delivering real value to our customers. We believe in fast feedback loops, radical transparency, and taking smart bets. If you’re energized by ambiguity, thrive in startup chaos, and care deeply about helping customers succeed, we’d love to hear from you.

Why Join Us

  • Be one of the first 10–20 employees at a high-potential AI startup
  • Shape not just your role, but how we build and scale
  • Competitive salary + early-stage equity
  • Flexible remote-first culture
  • Opportunity to work directly with founders and shape product and customer strategy
  • Build relationships with innovative customers solving hard problems with AI
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